Online reviews
Feb 23, 2010 |
Written by Anupa Mueller
Like most retailers, we have a love-hate relationship with online reviews. If they are positive, we love them. If they are negative - and usually anonymous - we hate them. It gives us no opportunity to make amends or to change a process or to improve. But we live in a digital world and it comes with the territory. So we were very pleased to read a great review this morning that ended with this:
The service was warm, friendly and attentive. I would move to Tarrytown to make this part of my everyday life. - Kimberly
