Initial Survey Results
Jul 20, 2010 |
Written by Anupa Mueller

- 45% of our customers visited in the last week or month while 38% visited in the past 3 months.
- 64% came to have lunch; 25% to have tea and dessert.
- Only 20% knew we offered Tea Ice Creams during the summer.
- The vast majority (87%) did not know we were available for Catering, Private Parties, private Tea Tastings or Meetings.
- Most people had great things to say about the appearance of our store but several offered suggestions for our menu.
- An overwhelming majority thought our staff to be professional, courteous and knowledgeable. They thought we could be more attentive to their needs.
- As for our online presence, 20% had no idea we had any while 15% indicated they had no interest in our online presence.
- 91% were very likely to recommend us to someone else.