Dec 14, 2011 | Written by Anupa Mueller
We got a nice online order today from a customer in Connecticut - some Makaibari, some Ti Kwan Yin Oolong, an Assam, a brew basket, a few other items - just an overall good selection. Ordinarily, we would ship this via Priority Mail and it would arrive Friday or Saturday. The customer contacted us, however, and said she would be 'very appreciative of any efforts to expedite this order delivery'. Apparently they were having a party this weekend and wanted to share the teas at the party. And if we had any literature on our company or the teas, that would be great too. So we immediately e-mailed her back and said we would ship via UPS rather than the US Postal service. This way it would be virtually guaranteed to arrive tomorrow albeit it would cost us a little extra. We thought that would be the end of that. But no, we were pleasantly surprised to learn that we made her so happy that she sent an instant message to her friend who had referred her to us and expressed her delight as follows:
Silver Tips rocks! I e-mailed them, they already e-mailed me back and are upgrading me to UPS shipping to get it tomorrow! I so need to get down there in the New Year - fabulous people!Why, thank you! We are so touched when our service is appreciated. And isn't this the spirit of the holiday season!