New Website - launched today!

A lot has changed in the e-commerce world in the last few years, not least of which is that over 50% of consumers now use mobile or portable devices as their main digital portal.  Our current website can no longer meet our requirements. Our new site has several new features, all of which are designed to make your online experience with us more enjoyable:

  • Better, cleaner navigation
  • Ability to re-order from a previous order
  • Gift certificates redeemable online
  • Compatibility with mobile devices
  • Significantly better search capabilities
  • Ability to sort as you wish – by origin, type, flavor
  • Clearer graphics and images
  • Access to all social media from one platform
  • Ability to save multiple shipping addresses
  • Easy access to Tea Room information

The only drawback is that for all those who are our online customers already, you will have to re-activate your account by inputting a password.  For security purposes,...

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 11 Nov, 2015  |  Written by Anupa Mueller

10 Tips on Resilience

I was asked recently what qualities I considered critical in running your own business.  I replied Resilience, Managerial acumen, & Stamina.  You have to be able to continually bounce back, you need to know about managing processes and people as well as basic finance and, of course, have the energy to keep going. A recent body of research done by Dr. Dennis Charney, Dean, Icahn School of Medicine and Dr. Steven Southwick, Yale School of Medicine indicated that resilience can be taught  - here are their 10 tips:

  1. Develop a core set of beliefs that nothing can shake.
  2. Try to find meaning in whatever stressful or traumatic thing has happened.
  3. Try to maintain a positive outlook.
  4. Take cues from someone who is especially resilient.
  5. Don't run from things that scare you:  Face them.
  6. Be quick to reach out for support when things go haywire.
  7. Learn new things as often as you can.
  8. ...

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 01 Jun, 2015  |  Written by Anupa Mueller

If it's Tuesday, it must be Sam's Club

If the weather is decent, Tuesday mornings I go to Sam's Club to get our weekly supplies and then deliver them to the Tea Room.  It gives me a chance to get to talk to my staff and get some business done in person before they open.  Sam's Club can be an adventure on any day but I try to avoid the shenanigans by going early during 'Business Club' hours when there are mostly businesses...

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 03 Mar, 2015  |  Written by Anupa Mueller

Our Staff - Natalie

Natalie 

Here's the 2nd in our series highlighting our Staff. Natalie's been with us for about 1.5 years and is one of our very knowledgeable Servers.  Although she lives locally in Tarrytown, she went to Tulane University in New Orleans and majored in Art History.   I hired Natalie for her congenial personality - friendly, helpful and easy to get along with.  And not too many people tell you during their interview that one of the things they enjoy is going to the Zoo.  How could you not love that?  She is another one of our staff with varied interests:

Here's what excites her about her job at Silver Tips: Natalie loves trying all the different teas and teaching people something about Tea that they did not know. By the way, it was Natalie's idea to offer Pumpkin Chai at...

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 12 Nov, 2014  |  Written by Anupa Mueller

Our Staff - Annalisa

Annalisa 

We have great people.  I hire for attitude and who they are.  I tell them we can teach them all about Tea but I can't teach them how to be nice.  That they must bring to the party.  I look for a well-adjusted person, someone who is open, a little bit genteel, no rough edges, someone who is naturally kind, optimistic and is not defined by their work but who they are.  Because it is a workplace, I also want someone who does not thrive on drama. Responsibility, punctuality, hard work - these we consider the basic price of entry. We've got a great crew at Silver Tips and I thought you would enjoy knowing them better.  We'll feature several of our staff, off and on, no special order, starting with one of our Managers, Annalisa:

Here's...

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 07 Nov, 2014  |  Written by Anupa Mueller
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